An independent appeals processing service for a penalty or unpaid fare notice. ITAL group developed the Appeals Service in response to a growing requirement from customers, passenger groups and government officials, for an independent, arms-length service to deal with customer appeals.
The Appeals Service (AS) established in 2006, is created to assist people who while travelling on public transport are issued with either a Penalty Fare or Unpaid Fare Notice and who wish to appeal against the issue. Penalty Fare Notices and Unpaid Fare Notices may be issued for a variety of reasons, and people have the right to appeal against these, within a specified time, if they believe they were issued incorrectly or unfairly. AS offers a genuinely independent and impartial Appeal Service, following a specific appeals process, assessed by the Independent Appeals Panel.